Brainwave Australia provides practical support and care to children and their families impacted by neurological conditions such as cerebral palsy, epilepsy, stroke, or brain tumour.
This project was proudly sponsored by Aware Services, an Australian-owned Consultancy specialising in Salesforce, Data and Analytics.
Challenge
Brainwave had a disconnected ecosystem. This led to data duplication across multiple platforms, a large administrative overhead due to the number of tools in use, and difficulty in communicating across the entire Brainwave community.
This lack of functionality and integration limited Brainwave's ability to grow.
Solutions
Blaze Your Trail implemented the Salesforce Nonprofit Success Pack, migrated 12 year's worth of donation data and integrated the new CRM with Raisely via Zapier.
Amazon Connect/Service Voice soft phone replaced the 1300 landline when Brainwave moved out of the office during the 2021 lockdowns. A phone trigger ensures that all phone numbers are formatted correctly.
Form Assembly was used to create an easy way for families to register for support and for hospital staff to apply for funding. Volunteers 4 Salesforce, S-Docs Document Generator and Mailchimp round out the solution.
Benefits
360 degree view of all stakeholders
Contact and relationship data now in a single database, accessible from anywhere, on any device, with accurate tracking of, and reporting on, all key constituents and their engagement with Brainwave and each other.
Connected platforms
In a post COVID landscape, fundraising and service delivery are increasingly reliant on remote, online connections and community. Our solution meets that need.
Frees staff up to do the fun staff
The new program and automations make staff feel empowered and productive. The new system saves dozens of hours each month by removing unnecessary manual tasks.
In his own words...
"Having experienced the challenges of a Salesforce implementation in my last role, the Salesforce implementation for Brainwave has been outstanding. Its been game changing for our organisation, including the ability to effectively manage and engage with the children and families that Brainwave supports, together with volunteers and supporters. "
Paul Bird
CEO
Brainwave
You can print the Brainwave Case Study here.
