Salesforce Managed Partnerships for Nonprofits

Ongoing Salesforce support, strategy and system care for purpose-driven organisations.

We don't sell blocks of time or basic support contracts. A partnership adds an expert Salesforce team to your organisation, so you can stop managing technology and focus on your mission.

Book a free consultation See what's included
  • A dedicated Australian team
  • Unlimited support access
  • Accredited social enterprise

What's included in your partnership

You aren't just getting a help desk. You're adding an expert Salesforce team to your organisation.

A dedicated team with built-in cover

A team based in Australia who know your system and your mission. Having more than one person on your account means we respond promptly and nothing is lost when someone is away.

Proactive system maintenance

We don't wait for things to break. We monitor your system, keep your data clean, manage Salesforce releases and keep your integrations healthy.

Continuous improvement and automation

We spot manual work that can be automated. Simple automations, like turning weeks of spreadsheet work into a one-click flow, are built inside the partnership, not quoted as projects.

  • Scheduled meetings and unlimited support

    Regular check-ins to track progress, adjust priorities and flag anything drifting early. Between meetings, you have unlimited support for urgent issues.

  • Strategy workshops

    We visit your team, in person where possible, to map out the year ahead. You leave with a 12-month strategic backlog tied to your organisational goals.

  • Real-world fundraising guidance

    Our senior consultants have sat in your chair. We understand fundraising cycles, grant reporting, segmentation, programs, operations and volunteer management.

  • Social enterprise alignment

    You're partnering with an accredited social enterprise. We share your values, and our mission is to build the systems and skills our sector needs to thrive.

Partnership levels

Every partnership includes a System Administrator and a Senior Consultant. Each level up adds more of our team.

Emerald

Salesforce Administration

  • System Administrator
  • Senior Consultant
  • Salesforce Developer (not included)
  • Project Manager (not included)

Turquoise

Plus Functional Advisory

  • System Administrator
  • Senior Consultant
  • Salesforce Developer
  • Project Manager (not included)

Sapphire

Plus Technical Leadership

  • System Administrator
  • Senior Consultant
  • Salesforce Developer
  • Project Manager

How we work together

Here's what's covered day to day, and what we scope as a separate piece of work.

Included in your partnership

Everyday improvements that solve your immediate workflow problems.

  • Day-to-day app installations
  • Building custom dashboards
  • Upgrading legacy workflows
  • Process automations that fix immediate workflow problems
  • Support for Raisely, Mailchimp, Campaign Monitor and Form Assembly

Scoped as a separate Project

Big pieces of work are scoped and quoted separately, so your routine support is never neglected.

  • Large-scale implementations
  • Full data migrations
  • Major architectural overhauls

See examples on our Projects page

We hold exclusive system administrator access. It protects the integrity of your system and prevents configuration conflicts, because every change is logged, managed and tested by certified experts.

Let's talk about your Salesforce

Book a free 30-minute consultation with Jessie to see whether a partnership is the right fit for your organisation.

Book a free consultation

Impact, in their words.

Here's what the organisations we work with have to say.

The Team at Blaze Your Trail are incredible. they met with me, showed me how to use our platform, made changes if I saw a better way of managing our information and were accommodating in every aspect. they took time to understand the context of our landscape and how information needs to be managed. 10/10 work.

Project:Herself

Tahlia Isaac

Project:Herself

Blaze Your Trail has consistently identified opportunities to streamline our processes and enhance our utilisation of Salesforce, leading to tangible improvements across our organisation. By continuously providing invaluable support, our team has been empowered to use Salesforce with confidence and to optimise the way we leverage its features.

Eat Up Australia

Elise Cook

Eat Up Australia

Working with Blaze Your Trail has been a game changer for us. We consider them as part of our team. Without them we would not be using Saleforce as it would be too complex for us to navigate. The team are highly skilled in not only the Salesforce platform, but also have extensive knowledge of how to run a charity, which makes their support even more valuable to us.

Outback Futures

Rhys Tregenza

Outback Futures

Frequently Asked Questions

  • A Partnership is ongoing, ideally ongoing support and system care — think proactive maintenance, unlimited support access, and continuous small improvements. A Project is a scoped, time-boxed piece of work, like a full implementation or major system overhaul. Many organisations start with a Project and move into an ongoing Partnership once their system is live.
    Project
  • Our Partnerships run on a 12-month agreement, giving your organisation the stability of knowing support is in place all year round. After the initial term, either party can end the agreement with 30 days' written notice.
  • Yes. To guarantee the integrity of your system and prevent configuration conflicts, Blaze Your Trail holds exclusive system administrator access, so every change is logged, managed and tested by certified experts.
  • The first three months are the most intensive phase of the partnership, where we learn your system, clean your data, and stabilise integrations. This is why the first three months' fees are payable upon signing — it secures your dedicated team and lets us begin deep foundation work immediately.
  • Yes. Support for third-party platforms like Raisely, Mailchimp, Campaign Monitor and Form Assembly is included, alongside real-world fundraising and communications guidance from consultants who have worked inside the sector.
  • Large-scale implementations or full data migrations are treated as a separate, scoped Project so your day-to-day support is never disrupted. We'll scope and quote this work separately before it begins.
    Project

LatestNews

  • Prepare for Certificate Changes

    Prepare for Certificate Changes

    TLS Certificate changes: Deprecation of Dual-Use Certificates effective June 15, 2026, Reduced Certificate Lifespans effective March 15, 2026, and Root Certificate Transition effective February...

See all news