Messaging and phone call integrations like Twilio and Amazon Connect are great for Salesforce, but something that is required to make them work seamlessly is consistent formatting of mobile phone numbers.
Updating hundreds or thousands of records to the correct phone number formatting is an enormous job. An APEX code mobile phone trigger offers a great solution for updating the phone fields of existing and all Account, Lead and Contact records.
Using this solution automatically changes Australian phone numbers to +61 formatting (replacing the zero (0) for landlines and mobile phone numbers). 1300, 1800 and six digit 13 numbers are not formatted for +61 with this solution, but they are corrected to a more legible format for a better user experience.
To learn more about this solution and how to implement it, read this article which was authored by Blaze Your Trail volunteer Cameron Donnelly.
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