Blue Light Victoria empowers young people across Victoria through various programs. They work closely with police, emergency services, and community agencies to provide resources and support, helping young people reach their full potential.

Challenges

Administrative Burden: Managing programs through spreadsheets required extensive manual data entry, consuming valuable time and resources.

Lack of Coordination: Without a centralized system, coordinating efforts across different teams was challenging, leading to miscommunication and inefficiencies.

Inconsistent Information: Data spread across multiple spreadsheets resulted in inconsistencies, making it difficult to maintain accurate and reliable information.

Solution

Salesforce Implementation: Blaze Your Trail implemented Salesforce’s Program Management Module (PMM), providing a centralized system for managing all program-related data and activities.

Automation: Key processes, such as data transfer and reporting, were automated, reducing manual work and ensuring consistency.

Microsoft 365 Integration: Integrating Microsoft 365 with Salesforce streamlined communication by syncing emails and events, enhancing collaboration across teams.

Benefits

Increased Efficiency

The centralized and automated system reduced administrative work, allowing staff to focus more on delivering programs.

Better Coordination
A unified platform ensured that all teams had access to the same information, improving communication and teamwork.

Accurate Reporting

Automated reports provided accurate, up-to-date information for stakeholders, saving time and reducing errors.
This simplified approach has enabled Blue Light Victoria to manage their programs more effectively, ultimately enhancing their impact on the communities they serve.

In their own words...

This has streamlined our business processes and greatly improved the efficiency of bringing on new business.

We have clearer visibility of what is happening with opportunities and programs, and with one single source of truth we are better able to plan for future.

We still have a lot to learn but the process has been a great learning experience for all involved.

Karen Burns

Operations Manager

Blue Light Victoria

You can view and print the Blue Light Victoria Case Study here.